This qualification focuses on the roles of workers across various community services settings. Workers are involved in delivering specialised services and direct support to individuals, or groups and communities.

Eligible Students

  • Australian Citizens & Permanent Residents
  • International citizens living in Australia

Entry Requirements

  • Learners must be over 18 years of age.
  • Learners must have completed Year 12/ Senior Certificate; OR
  • Hold an AQF qualification at level 3 or above; OR Pass an approved LLN Test (Language, Literacy & Numeracy)

Computer Requirements

You will need to ensure they can connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

  • Access to a laptop/computer is preferred.

  • An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge.

  • For Windows: Windows 10, 4 Gb RAM installed (minimum).

  • For MAC: Mac OS X 10.13 or above.

  • Access to Word processing software, such as Microsoft Word.

  • Reliable internet connection.

  • Should have basic computer and MS Office skills (Word, Excel and PowerPoint).

Career Insights

Possible job titles include:

  • Community services worker.
  • Domestic and family violence worker.
  • Youth worker.
  • Family support worker.
  • Family services coordinator.
  • Welfare support workers.


  • 100% Online
  • Blended Learning


Assessment will usually commence in the session following delivery. Students will be required to perform a range of assessment tasks including but not limited to the;

  • Written Questions
  • Project
  • Case Studies
  • Assignments
  • Demonstration / Observation
  • Role Plays

Course Credit

Course Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications. Course Credit reduces the amount of learning required to achieve a qualification and may be through Credit Transfer (CT) and/or Recognition of Prior Learning (RPL).

Students may apply for RPL or Credit transfers for any unit in which they can successfully demonstrate competency.

Course Structure

Core Units
CHCDEV002Analyse impacts of sociological factors on clients in community work and services
CHCLEG003 – Manage legal and ethical compliance
CHCCCS007Develop and implement service programs
CHCCOM003Develop workplace communication strategies
CHCMGT005Facilitate workplace debriefing and support processes
CHCDIV003Manage and promote diversity
CHCPRP003Reflect on and improve own professional practice
HLTWHS004Manage work health and safety
Elective Units
CHCCSM005Develop, facilitate and review all aspects of case management
CHCPRP001Develop and maintain networks and collaborative partnerships
CHCCCS004Assess co-existing needs
CHCADV001Facilitate interests and rights of clients
CHCCCS009Facilitate responsible behaviour
CHCDIS005Develop and provide person-centered service responses
CHCAGE001Facilitate the empowerment of older people
CHCAOD004Assess needs of client with alcohol and other drugs issues
Work placement and submission of Logbook
Work Placement

Students must complete 120 Hours of work placement during their studies. Students will be given the option to select their workplace provided the workplace meets the institute’s requirements. The Institute will arrange the workplace for all other students to complete their WBT. It is expected that the students should do 15 hours of work placement every week during Term 3 and Term 4 over 20 weeks and above their 20 hours of regular scheduled classes.


Full fee $4550
Payment Plans
Payment Options
Weekly and monthly payment plans available

Intake Dates

For the intake dates, please click here for more information.

CRICOS: 114799H
Campus: Sydney and Cairns
Duration: Self-paced from 10-52 weeks
Student: Domestic

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