Entry Requirements

  • Minimum 18 years of age at the time of commencement.

  • Successful completion of Australian Equivalent Year 12 qualification or higher.

  • Minimum IELTS score of  6.0 or equivalent.

Computer Requirements

You will need to ensure they can connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

  • Access to a laptop/computer is preferred.

  • An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge.

  • For Windows: Windows 10, 4 Gb RAM installed (minimum).

  • For MAC: Mac OS X 10.13 or above.

  • Access to Word processing software, such as Microsoft Word.

  • Reliable internet connection.

  • Should have basic computer and MS Office skills (Word, Excel and PowerPoint)

Career Insights

Possible job title includes.

  • Office Administration assistance
  • Student Services Officer
  • Customer Service Advisor

Delivery

Training is based on face-to-face classroom delivery including interactive classroom teaching, and tutorials. Classes will be scheduled for a minimum of 20 contact hours per week.

Assessments

Written activities assessment/ knowledge questions, assignment.

Course Credit

Course Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications. Course Credit reduces the amount of learning required to achieve a qualification and may be through Credit Transfer (CT) and/or Recognition of Prior Learning (RPL).

Students may apply for RPL or Credit transfers for any unit in which they can successfully demonstrate competency.

Course Structure

Core Units
BSBXCM401 –  Apply communication strategies in the workplace
BSBCRT411 – Apply critical thinking to work practices
BSBTEC404 – Use digital technologies to collaborate in a work environment
BSBTWK401 – Build and maintain business relationships
BSBWHS411 – Implement and monitor WHS policies, procedures and programs
BSBWRT411 – Write complex documents
Elective Units
BSBXTW401 – Lead & facilitate a team
BSBPEF502 – Develop and use emotional intelligence
BSBCMM411 – Make presentations
BSBLDR411 – Demonstrate leadership in the workplace
BSBPEF501 – Manage personal and professional development
BSBPEF402 – Develop personal work priority